We've learned that customers office 2010 have come to view their e-mail as a mature and commoditized

Live-PA Ltd recently Microsoft Office 2007 launched Live-PA, a permanent or on-demand call recording solution for Microsoft (News - Alert) Lync Server 2010 and Office Communications Server (OCS) 2007 R2, which now gives businesses the option to capture, playback and share calls in a hosted exchange.Live-PA call recording is now being made available as an on-premise or hosted exchange solution, allowing businesses to improve the traceability and accessibility of the information recorded in their calls.
Live-PA will be able to save and store calls ms windows 7 as secure Microsoft Windows Media Audio (WMA) files, which will be easy to retrieve via Microsoft SharePoint Services. Users have the option to search each WMA file by its name, date or tag (News - Alert) via the search mechanism on the Live-PA portal. Apart from this, Live-PA call recording allows for a complete audit trail of access to the recordings, ability to set policies for the storage and access to the calls and actions recorded during a call can be emailed to all participants.
In a press release, James Howard, a channel manager from Live-PA, said, “Call recording has changed from just being a business need to a legal and commercial requirement. Live-PA’s call recording solution enables Microsoft Lync Server 2010 and OCS 2007 R2 users to record, manage, document and access calls with efficiency and simplicity. In addition to regulatory compliance, Live-PA call Windows 7 Home Premium recording can be used as a tool to help organizations improve their customer service levels and train staff to respond and react to enquiries with greater efficiency and professionalism.”
Live- PA also offers call recording capabilities: Where any call instigated or received over Microsoft Lync Server 2010 and Office Communications Server (OCS) 2007 R2 is recorded, providing compliance-ready recording and storage methods for all OCS deployments without any complex networking processes. A Secure, network storage: All recordings are saved and safely stored to network servers using Windows Media Audio (WMA) files. Easy access to call files: Microsoft Office’s SharePoint Services integration allows recordings to be accessed via an online portal. User-friendly application: Live-PA will manage all call recordings by adding a ‘bot’ to your contact list using one just one interface – for chat, calls conferences and call recordings. Tagged recordings: Recordings can be tagged with useful reminders to assist retrieval and an Integrated application: A form built into Microsoft Outlook puts access to all your recordings into the users’ main desktop application.
"The product has been well received, but we've learned that customers office 2010 have come to view their e-mail as a mature and commoditized tool versus a long-term differentiated element of their collaboration strategy. We've also heard that customers are eager to embrace emerging collaboration tools such as social software and video," wrote Debra Chrapaty, Senior Vice-President and General Manager, Cisco's collaboration software group, in a blog post.
Cisco invested $250 million on its office professional 2007 plus first hosted cloud e-mail service. "Cisco's failure, after investing $250 million, demonstrates the challenge of penetrating a mature market, and the difficulty in delivering a complex and demanding cloud-based application service," wrote Matthew Cain, Vice President and lead e-mail analyst at Gartner, in a research note.
Cisco Mail was introduced with an idea of providing a platform Office Professional Plus 2010 for enterprise to have an option of outsourcing e-mail hosting responsibilities. The growth of Google Apps two years earlier seems to have captured the entire market and to some responsible for the failure of Cisco Mail.
Google Apps package contains e-mail, calendaring, and other productivity tools, along with 25 MB of storage per employee for $50. They provide wider storage capacity for less money. In recent months Google secured Virgin America and the U.S. General Service Administration as clients. Microsoft also unveiled its own cloud computing package, Microsoft Office 365, which includes Microsoft Office, SharePoint Online, Exchange Online and Lync Online. Exchange Online offers 25 GB of storage capacity for $5 per user per month.
Cisco assured the existing Cisco Mail customers to assist them with their smooth Microsoft Office 2010 transition to other alternative e-mail options. The company will also support the customers for the length of their contract.